Refund policy

All sales of Fine Art Prints and Original Paintings are final. 

If there is an unforeseen issue with the piece purchased, I will replace it, or give you credit towards purchasing another piece, once the first art piece has been returned, in pristine condition, in it's original packaging to: 

Corso Trieste 66, 00047 Marino RM, Italy
You can always contact me for any return questions at joana@joanatomaz.com

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me by email.